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Terms and Conditions

PAYMENT METHOD

We accept payments by all major credit/debit cards

PRICES

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

RECEIPT OF ORDER CONFIRMATION

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it as we may ask you for information from it in any correspondence. If you do not receive this email please contact: Tel: +44 (0)208 773 5999 or email sales@meandfreya.co.uk, so that we may check and confirm that your order has been placed.

PRODUCT INFORMATION AND DESCRIPTIONS

Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product. If you are at all unsure of your selection please call us and we will be happy to advise.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

PURCHASING PRODUCTS

The prices displayed on this Site are quoted in UK Sterling. Payments can only be made in this currency. Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as possible. When a product is ordered, we will send you a receipt with details of when the product will be delivered. We have lead time of 2 – 3 weeks however bespoke products can take longer.

Whenever such a product is ordered, we will contact you to confirm expected delivery time for your order. With exception certain products may arrive in a shorter lead time.

DELIVERY

All orders over £99 excluding VAT are delivered FREE to mainland UK. For orders under £99 excluding VAT there is a delivery charge of £4.95 per order. Please note that some remote areas may incur a surcharge, such as the Scottish Highlands and the Isles. Most of our furniture arrives fully assembled however some of our pieces may require the very minimum of assembly.

BESPOKE PRODUCTS

Some of our outdoor items are commissioned especially for you and have an approximate 4-10 week lead time. Therefore the delivery times may vary depending on specifications. We will of course inform you if more time is required.

DELIVERY ACCESS

It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery. If our delivery staff considers that the access is unsafe then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery.

CANCELLATIONS

Many of our products are made-to-order goods of high value. Notice is given with the relevant product specifications that orders for these goods are considered CUSTOM ORDERS and may only be cancelled strictly within 1 week of ordering, as work on the product by then will have started. The majority of our furniture items are bespoke items and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred.

You may cancel your order from the date of the contract and up to 7 days after placing the order. You may cancel an order by Tel: +44 (0)208 773 5999 or email: sales@meandfreya.co.uk.

RETURNS

Incorrect item(s) - If you receive any incorrect items please notify us immediately by calling Tel: +44 (0)208 773 5999 or sending an email to: sales@meandfreya.co.uk the email must contain the order number and the fact that you wish to return an item because it has been delivered incorrectly. We will then further the issue and deal with it as necessary.

Faulty item(s) - You have the right to report faulty items within 7 days after delivery. If you wish to return an item because you think it is faulty you must inform us in writing by sending an email to: sales@meandfreya.co.uk The email must contain the order number and the fact that you wish to return an item because you think it is faulty. We will then further the issue and deal with it as necessary. Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, can only be returned or exchanged if faulty.

GENERAL

This Agreement sets forth the entire understanding and agreement between us. We may amend this agreement at any time by posting an amended agreement on our website.

Any amended agreement will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting. Or otherwise.

SERVICE AVAILABILITY

Our website is only intended for use by people resident in the United Kingdom. We do not accept orders online from individuals outside those countries. If you are resident outside the United Kingdom please call us on: +44 (0)845 358 5960 or email sales@meandfreya.co.uk www.meandfreya.co.uk

Me and Freya Company number 0208 773 5999
Cantium House
Railway Approach
Wallington
Surrey
SM6 0DZ